FAQ — Eden Telehealth and Wellness

01 · Membership basics

Membership basics

Your $99/month covers: comprehensive intake and history review, lab interpretation visits, ongoing follow-up visits, and provider messaging — as well as member-only pricing on functional lab testing, professional-grade supplements (via Fullscript), and customized compounded peptides from licensed 503A/503B pharmacies. You always get a provider who actually knows and cares about your health history and goals.

Functional lab testing, compounded peptides & nutraceuticals, professional-grade supplements, and the GLP-1 weight loss program (starting at $99/month for members) are all billed separately at preferred member pricing. You'll always know what something costs before you order it.

Yes. You can cancel anytime — we just request at least 3 business days before your next billing cycle. Cancellation requests must be made in writing to hello@edentelehealth.com or through your patient portal. Membership is billed monthly (like a gym membership). Refunds will not be issued based on lack of utilization or after billing has occurred.

No setup fee, no annual contract. The $99/month covers your membership in full. Testing, peptides, supplements, and program add-ons (like GLP-1) are billed separately at member pricing.

Yes. The $75/month partner rate applies when added to a primary member's account; either spouse or partner can be the primary. If you'd both rather enroll independently as primary members, that's also fine — each at $99/month.

Concierge and boutique functional medicine practices typically charge $300–$1,000+ a month and often add per-visit fees. We offer the same level of personalization, comprehensive testing, and ongoing care for $99/month — with member pricing on labs, peptides, and supplements.

02 · Insurance & cost

Insurance & cost

Membership itself is paid out-of-pocket. Many members use HSA/FSA funds. For general lab work, you can choose to bill through your insurance — but in our experience, the cash rates through our partner labs are often more affordable than the patient responsibility (deductible, copay, coinsurance) on contracted insurance rates, especially before your deductible is met. We'll show you both options before anything is ordered.

Eligible Eden Telehealth and Wellness services may be paid with HSA/FSA funds. Many members use HSA/FSA for membership, lab testing, and supplements. Speak with your benefits administrator to confirm what your specific plan reimburses.

When patients order labs themselves through Rupa Health (Quick Start), it's direct-to-consumer — that's why it's cash-pay. If you want labs billed through insurance, schedule a membership intake first and your provider will order them through a path that may be insurance-eligible.

Yes — Rupa Health offers three-month payment plans for lab testing. Membership itself is billed monthly. For larger packages (peptides, GLP-1), payment plans may be available through the compounding pharmacy.

03 · Lab testing

Lab testing & Quick Start

We work primarily with Rupa Health as our functional lab platform, MaxGen Labs for genetic testing, and MicroGen DX for specialty PCR testing. Specialty panels include OAT, GI-MAP, Heavy Metals, Mycotoxin, hormone, thyroid, and micronutrient panels.

Quick Start lets you order your labs through our Rupa Health storefront before your first visit, so your provider has results in hand when you meet. Three steps: order your labs, get your blood drawn at a local lab, wait two weeks for results, then book your appointment. See the full Quick Start guide →

Some specialty panels (GI-MAP, OAT, mycotoxin) take 7–14 days to fully return. Booking two weeks after your draw ensures your provider has every result in front of them when you meet — so your first appointment becomes a real planning visit, not a wait-and-see.

Yes. Rupa Health is the lab platform we use for our members. The panels available through the storefront are the same panels we'd recommend during an intake — you're just running them ahead of your visit.

04 · Peptides & GLP-1

Peptides, GLP-1 & supplements

All compounded peptides are sourced exclusively from licensed 503A and 503B compounding pharmacies, prescribed and overseen by your Eden provider. We never use gray-market, research-grade, or unregulated sources.

No. Compounded peptides are not FDA-approved for the treatment or prevention of any disease or illness. Peptide therapy is subject to a full health-history review and is not appropriate for everyone. Eligibility, dosing, and ongoing oversight are determined by your provider.

Compounded GLP-1 therapy starts at $99/month for active members, in addition to the membership fee. Eligibility is determined at intake based on your labs and history. The program includes customized dosing, monthly provider check-ins, and lab monitoring.

Use the Eden Fullscript portal to browse and order practitioner-vetted supplements at member pricing. Members get personalized protocols delivered to their portal account; non-members can browse and order. Open the Fullscript portal →

Commonly: BPC-157, TB-500, CJC-1295, Ipamorelin, MOTS-c, GHK-Cu, Semax, Selank, Epitalon. We also work with PT-141, Sermorelin, Tesofensine, and others — added to your stack as your labs, history, and goals indicate. See the full peptide library →

05 · Care scope

What we are — and aren't

No. Eden is a wellness and functional-medicine membership — not a substitute for primary care, urgent care, or emergency services. Acute illness, urgent matters, and emergencies should be handled by your PCP, urgent care, or the ER as appropriate. We work alongside your existing primary care to fill the gaps conventional medicine often misses.

We support cognitive wellness, mood resilience, sleep, and stress — using natural and pharmaceutical-grade tools — complementary to ongoing psychiatric care. We work with members who have stable depression or stable anxiety, but we do not replace psychiatric care for acute conditions. If you are in crisis, please call or text 988 or go to your nearest emergency room.

Eden currently serves adults (18+). For pediatric functional medicine, we can point you toward providers in your area who specialize in this care.

Yes. One of the core differences of the membership model is continuity — you build a real relationship with your provider over time, and your plan evolves as your labs and life evolve.

Eden does not prescribe controlled substances, with one exception: testosterone cypionate, which is currently available only to members residing in Arizona and Oregon. For any other controlled medication needs, please work with your primary care provider or appropriate specialist.

06 · Eligibility & states

Eligibility & state licensing

Membership is currently available to residents of Arizona, Colorado, Connecticut, Florida, Idaho, New Mexico, Oregon, Utah, Vermont, and Washington. Maryland and New Hampshire are pending. We're actively expanding.

Telehealth licensure is state-based. If you move to a state we're not licensed in, we'll let you know and pause your membership. We can refund any prepaid balance and re-activate when you move back, or when we expand to your new state.

For the Eden Fertility Course (when it launches), you can join nationally — it's not state-restricted. For membership care, join our waitlist and we'll notify you when we expand to your state. Quick Start lab ordering through Rupa is also available nationally for self-directed lab work.

TRT via enclomiphene is available to members in all 10 licensed states. Testosterone cypionate is currently offered only to members residing in Arizona and Oregon. As licensure expands, we'll update this.